This page is for Jadwalik (جدولك), the university timetable app by Entilaqco Digital for Website and Portal Design on Google Play and the App Store. It explains how to delete your account and your data, and what happens to it.
Delete your account in the app
- Open Jadwalik and sign in to the account you want to delete.
- Open Settings.
- Under Account, tap Delete account.
- Confirm by typing DELETE when the app asks (if you turned on the app lock, the app asks you to confirm it is you with your face, fingerprint or device passcode instead), then tap Delete account.
Your account is deleted straight away. This cannot be undone. If the connection fails or the check fails, nothing is deleted and you can try again.
If you signed in with Apple
Where we hold a token for your Apple sign-in, deleting the account also asks Apple to revoke Jadwalik's access. If Apple cannot be reached at that moment, the account is not deleted and the app asks you to try again. If the Apple disconnection does not complete, we cannot complete it once the account is deleted; you can end it yourself in your Apple Account settings, under Sign in with Apple.
Cancel Jadwalik Pro first, if you subscribe
Deleting your Jadwalik account does NOT cancel a Jadwalik Pro subscription, and neither does deleting the app. The subscription belongs to your Apple ID or Google account, so it keeps renewing and charging you until you cancel it there: on iPhone through Settings, your name, then Subscriptions; on Android through the Google Play app, then Payments and subscriptions, then Subscriptions (https://play.google.com/store/account/subscriptions). Cancel it before you delete your account.
If you cannot open the app
Write to jadwalik@intilaqa.qa from any email address, with the subject "Delete my Jadwalik account". To confirm that the account is yours, we send a one-time code to the email address on the account (if you signed in with Apple and hid your email, Apple forwards it to you through your private relay address). Once you send that code back, we delete the account from our live systems, aiming to finish within seven days of receiving the code, and confirm by email.
What is deleted
- Your account and sign-in details: email address, name and any linked Google or Apple sign-in. The deletion also tries to remove your profile photo; if it is not removed, write to us and we will remove it.
- Your saved schedules, and the courses and sections you imported, which are stored on our servers.
- Your credit balance, credit history and credit-pack plan. Unused credits cannot be restored afterwards.
- When you delete in the app, the app also clears that account's data on that phone: your tasks, assignments, exams, attendance records, grades and GPA records, which are kept on your phone only and are never on our servers. They are deleted because you asked for the account to be deleted, never merely because a subscription ended. If you ask for deletion by email instead, we cannot reach your phone, so those records stay on it until you delete them or remove the app.
Schedule images are not kept on our servers, so there are none to delete. A temporary copy made when you picked an image may stay in the app's cache on your phone until the system or the app clears it.
What we keep
After an account is deleted, some records remain that no longer lead to your account in the app:
- Purchase records received from the App Store, Google Play and RevenueCat: the product, the date, the store's transaction number and the account's former internal ID. We keep them for as long as accounting, refunds and the stores' own records require. RevenueCat also keeps its own records.
- A one-way hash of your sign-in identity, kept with your account's former internal ID so that welcome credits are not granted twice. The original value cannot be read from it directly, but anyone who has the hash and knows or guesses the original value (for example your email address) can check whether they match. We keep it for as long as welcome credits are offered.
- Security records that hold only one-way hashes of a network address and of the installation ID, including the record that an installation already received a free guest allowance.
- Records of guest credit transfers: the number of credits, the dates, the account that received them and a one-way hash of a single-use code.
- Backups of our database, and the technical logs that our servers and hosting provider keep to run the service.
We have not set a fixed period for removing these records. We keep them only for accounting and refunds, to stop repeated welcome credits, to prevent fraud and to keep the service secure. None of them lets anyone sign in to the deleted account.
Guest mode
In guest mode there is no name or email address, but your saved timetables, imported courses and credits are stored on our servers under an anonymous guest ID, not only on your phone. To delete them, open Settings, then Account, then "Delete my guest data" and confirm. This removes them from our servers and from this phone, including the tasks, attendance and grades kept on the phone. If our servers cannot be reached, nothing is removed and you can try again. Choosing "Sign in or create an account" instead also deletes your guest data from our servers before you sign in; your timetables, courses and study records stay on the phone and your remaining free guest credits move to the account you sign in to, where this is available.
Deleting guest data does not give a new welcome allowance, because credits are limited per installation. If you only remove the app, we have not set a fixed period for removing the anonymous guest record. "Clear data on this phone" in Settings clears only the phone; it does not delete an account.