Support

From the home screen choose Create New Schedule, then Add Course, and type the course code. Upload clear photos or screenshots of that course's section list (up to 5 images) and tap Extract Options. Jadwalik reads the sections, days, times, rooms and instructors from the images. Repeat for each course, then tap Generate Schedules.

Photos taken with the camera, or images from your photo library. PDF files and documents from other apps are not supported. Screenshots from the university portal usually give the best result.

A sharp, straight, well-lit capture where every line of the table is readable, with nothing cut off at the edges. Blurry photos, heavy glare and cropped tables are the most common reason a section is missed or a time comes out wrong.

Jadwalik reads your timetable automatically, so mistakes are possible. The review screen marks anything it could not read. Confirm the imported schedule against your official university records before you rely on it.

When a time cannot be read, the class is kept and listed under "classes without a set time" instead of being placed on the grid. Because it has no time, it cannot be checked for clashes. Add or check that class yourself.

Yes. Choose which sections to keep on the review screen, and afterwards open the course and tap the pencil beside any section to correct its days, time, room or instructor. Nothing is read again and no credit is spent. You can also delete a section, or a whole course, from the course details screen.

Jadwalik Pro is an optional subscription. Without it, Jadwalik is free for everything to do with your timetable: building and generating schedules, saving them, the next-class view, class reminders, the Home Screen widget, the Lock Screen card and, for signed-in accounts, the app lock. Jadwalik Pro adds the study features built on top of your timetable: tasks, assignments, exams and projects, attendance, the GPA estimate, the morning briefing and weekly recap, reminders on your tasks, and progress and achievements.

It is offered as a monthly subscription and an annual subscription, and the annual one costs less over a year. The price you pay is the price set for your store account's country, in its own currency, and the app always shows you that price before you confirm anything.

A 7-day free trial is offered to customers the store considers eligible. Eligibility is decided by the App Store or Google Play against your Apple ID or Google account, not by us, and a trial can only be used once. Reinstalling the app, clearing its data, signing out, creating another Jadwalik account or switching device does not make a used trial available again. If the store says you are not eligible, Jadwalik does not offer you the trial, and the subscription starts as a paid one; the app will not show you a free trial you cannot have.

Yes. It renews at the end of each period unless you cancel at least 24 hours before the renewal date, and your account is charged within the 24 hours before the current period ends.

In your store account, not in Jadwalik: on iPhone through Settings › your name › Subscriptions, and on Android through the Google Play app › Payments and subscriptions › Subscriptions. Deleting the Jadwalik app does not cancel a subscription, and neither does deleting your Jadwalik account. The subscription belongs to your Apple ID or Google account, so it must be cancelled there.

If you cancel, Jadwalik Pro stays available until the end of the period you have already paid for. After that your account returns to the free plan and keeps the timetable features. Ending the subscription does not delete anything you created: your tasks, attendance records and grades stay on your phone, your saved schedules stay in your account, and the Pro features show them again if you subscribe later. Your tasks, attendance records and grades are kept only on your phone, so we cannot restore them if you delete the app or lose or replace your phone.

No. Jadwalik Pro and credits are separate purchases, and the subscription includes no credits and does not make image imports unlimited. Credits are bought as packs whether or not you subscribe.

Importing from images costs credits. New accounts receive a welcome allowance of up to 5 credits. It is granted once per sign-in identity (the same Apple ID, Google account or email address does not receive it twice) and is limited per installation of the app, so it can be reduced or withheld where it was already used. Credit packs are optional one-time purchases: Starter (20 credits), Plus (50) and Max (100). Credit packs never renew. They are separate from the Jadwalik Pro subscription: Jadwalik Pro does not include credits and does not make image imports unlimited, and you can buy credits whether or not you subscribe.

One credit per image, and an import can hold up to 5 images. So a one-page timetable costs 1 credit and a five-page one costs 5. You are only charged for images we actually read: an image that is refused or fails before it is read, because of an error, a limit or a connection problem, costs you nothing. An image that was read costs 1 credit even if no schedule was found in it. If the connection drops while an image is being read, the app may not be able to tell whether it was charged; your balance shows the result. Your balance is always shown at the top of the home screen.

No. Credits do not expire with the passage of time.

A 7-day grace period begins. During it your plan's features stay available, but actions that cost credits will not succeed. After the grace period your account returns to the Free plan. Your schedules and data are not deleted, and buying another pack restores the plan as soon as the store confirms the purchase.

A purchase is confirmed by our server, which can take a few seconds. If the balance still looks wrong, open Plans and use Restore Purchases, or sign out and back in. If it is still missing, write to us with the date of the purchase and we will check it.

The Free plan keeps 1 saved schedule. The Starter credit pack keeps 10, Plus 25 and Max 50. If your plan later returns to Free, schedules you already saved are never deleted.

Exporting the timetable as a PNG image or a PDF comes with the Max credit pack, shared through your phone's normal share sheet. Adding classes to your phone calendar is not part of this version.

Yes. Continue as a guest to import and view schedules. A guest's saved timetables, imported courses and credits are stored on our servers under an anonymous guest ID and are tied to that phone, so they may not be recoverable if you lose the phone or reinstall the app. Credit packs can be bought only with an account. An account is what keeps your schedules and courses when you change or reinstall your phone.

In Settings, "Sign in or create an account" first deletes your guest data from our servers. Your timetables, courses and study records stay on this phone and you can add them to the account you sign in to, and your remaining free guest credits move to that account where this is available. That move has limits: only the free credits you still hold as a guest move, up to the guest welcome amount; the move must be completed no later than 30 days after it starts, otherwise those credits do not move; they can be claimed only once; and one account can receive credits from at most two guests. You need an internet connection, and if our servers cannot be reached nothing is removed.

Settings › Account › "Delete my guest data". It deletes your guest timetables, courses and credits from our servers and clears this phone, including the tasks, attendance and grades kept on it, and it cannot be undone. It does not give you a new welcome allowance, because credits are limited per installation. The full details are on the Delete your account page.

No. Your tasks, assignments, exams, attendance, grades and GPA stay on your phone only. We do not receive them and we do not back them up, so they are not on a new phone. Your saved schedules and imported courses do sync to your account.

On the sign-in screen choose "Forgot password" and follow the email we send you.

Settings › Account › Delete account, then confirm by typing DELETE (or with your face, fingerprint or device passcode if the app lock is on). This deletes your account and the data stored with it, and cannot be undone. Deleting your account does not cancel a Jadwalik Pro subscription: cancel it first in your App Store or Google Play account. Some limited records are kept, as the Delete your account page and the Privacy Policy explain. The welcome credit allowance is not granted again to a new account with the same Apple ID, Google account or email address, or on the same installation.

They are sent to our server together with your sign-in token, and our server has them read by an outside AI service, Anthropic, which receives only the image and fixed reading instructions, not your name, email or account ID. Jadwalik asks for your agreement before your first import, and you can withdraw it in Settings under "Reading images (outside provider)". The image is never written to our database or file storage; only the extracted schedule details are saved to your account. Anthropic, unlike us, may keep what we send it under its own terms, which we do not control, and the temporary copy made when you pick an image may stay in the app's cache on your phone until the system or the app clears it. The Privacy Policy explains this in full.

Optional, and off until you turn them on in Settings (Legal › Usage statistics). When on, Google Firebase Analytics counts things like which screens are opened and whether an import worked, with standard device and app information (device model, system version, app version, approximate country and a random app ID). Jadwalik does not send Firebase your name, email, account ID, courses, grades or images, does not link these statistics to your account, and never uses them for advertising. Turning them off stops collection and clears the app ID on your phone; the app works the same either way.

Class reminders repeat every week from your active timetable and are shown by your phone's notification system, so whether and when they appear depends on your phone's settings and permissions (on Android, allowing "Alarms & reminders" lets them arrive closer to the time), and the system can delay them. If you pause reminders until a date, open Jadwalik once after that date so that they keep repeating. Do not rely on reminders alone for classes, exams or deadlines.

Try a clearer screenshot, one course at a time, and make sure the image is under about 7 MB. Extraction also needs an internet connection. If several imports fail in a row, wait an hour and try again. Heavy use from one network or account is limited to keep the service available.

The app is fully available in Arabic and English, including right-to-left layout, and you can switch language at any time in Settings.

No. Jadwalik contains no advertising.

On iPhone, purchases are handled by the Apple App Store, so refunds are requested from Apple at reportaproblem.apple.com, and we cannot issue them directly. On Android, purchases are handled by Google Play: you can request a refund through Google Play, or write to us at jadwalik@intilaqa.qa.